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shipping - returns -  price guarantee - warranty information
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• up to $14.99.............$  6.99
• $15.00 to $34.99......$  8.99
• $35.00 to $69.99......$  9.99
• $70.00 to $99.99......$10.99
• $100.00 to $129.99..$12.99
• $130.00 and up........$13.99

Return Policy

You can return an item purchased online by taking it to one of our retail stores. You will need to have a copy of your invoice to return the item.

Returns and exchanges on iCarKits.com Products

To return an item you must notify us within thirty (30) days of receipt of your order to obtain a return merchandise authorization (RMA). iCarKits cannot accept packages without an RMA number. RMA number must be clearly marked on the outside of the box. The product must be received by us, in the original condition, with a full description of why the merchandise was returned, with respect to the product(s) with-in fifteen (15) business days of the notification. We will refund your merchandise purchase price, less shipping and a fifteen percent restocking fee. We will not accept merchandise returned COD or returned without an RMA number. All parts returned must be in the original and resalable condition in the original packaging. You must use an insured carrier service with a tracking number. Please provide us with return information when available. Refunds should appear typically with-in 5-7 days on your credit card statement. Returning a product without an RMA number waives our responsibility of having to issue a refund, even if proof of delivery is available, due to our inability to match your purchase with the return; consequently leading to your loss of both the merchandise and any refund.

The JC Whitney 100% Satisfaction Guarantee Promise Can’t be Beat

Because we know that our parts and accessories are as good or better than the ones that came on your vehicle and we are confident that you will be happy with any product you purchase from us, we are willing to offer the best guarantee in the business.   If for any reason you are not 100% satisfied with your purchase, just return the item for an exchange or refund.  Most items are covered under our guarantee for a full year, unheard of for automotive parts and accessories.  See our complete Guarantee for all the details.

Satisfaction Guarantee Details:

Most items we sell are covered for one full year by the JC Whitney Satisfaction Guarantee.   When these products are used for commercial vehicles, the Guarantee is generally 90 days.  There are a handful of exceptions, which are outlined below or on the product description pages.   Only the items listed below require that you call or email us first for a return authorization.  For any other item, just follow the simple return instructions on your packing slip or print a copy here.

Many of our manufacturer’s also offer generous extended warranties as noted in the product descriptions.  For a copy of any manufacturer warranty please contact our customer service department. 

We are unable to guarantee the life and performance of products:   when used for off-road, racing or other sporting activities,  if modified or used in a way other than the manufacturer’s original intent or if a product is damaged as the result of an accident or due to failure of another part.

Wheels and Tires:   All Wheels and Tires must be returned within 30 days in new and unused condition. A return authorization is required prior to returning just call 800-469-3894 for instructions.  Wheels and Tires may not be returned if they have been mounted, lug nuts have been installed or sustained any physical or appearance damage.  If you purchased a Tire and Wheel package that was pre-mounted for you, there will also be a $60 charge to dismount.  After the 30 day period or mounted the manufacturer’s warranty applies and you should contact the manufacturer directly.

Batteries:  New batteries can not be returned once acid has been added due to the hazardous nature.  Batteries are covered under generous manufacturer warranties as listed on the product pages.  If you have any difficulties, please contact our customer service department. 

Paintable Parts:  Once painted, parts cannot be returned.  Please make sure you test fit any part before painting so we can exchange it for the right part if it doesn’t fit. 

Custom Made and Special Orders:  Custom Made and Special order items can not be returned unless there is a defect in the product.  Please call us if you have a problem with any custom made or special order product so we can assist you. 

Engine and Transmissions:  Returns on new or remanufactured Engines and Transmissions will be accepted in new not installed condition if returned within 90 days of purchase.  These must be returned in the original crate and are subject to inspection and a 15% restocking fee.

Books, CDs and DVDs:  Books, CDs and DVDs can be returned up to 1 year if they are in their new unopened package and are still sold by JC Whitney.  Opened items cannot be returned.   

Electronics:  Please call before you return any electronic item to verify.  Once opened, electronics are covered by the manufacturer’s warranty.  If you have lost your warranty, please contact the manufacturer directly for a copy. 

The JC Whitney Guarantee does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. JC Whitney shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.

We take great pride in packing your order to guarantee safe arrival. We have worked very closely with UPS to learn the best methods for shipping heavier liquid products. We check and tighten the caps on every bottle prior to shipment to prevent leakage. We use biodegradable shipping peanuts to firmly anchor each product in the box and double box larger orders.

    With all this special attention, our shipping charges may be slightly higher than mail order companies that ship lighter, non-liquid products.

SHIPPING
Products will be shipped within 3 business days after payments are received and cleared. We ship to the United States 48 Lower States (NOT INCLUDED PUERTO RICO, GUAM, HAWAII, ALASKA, VIRGIN ISLANDS & ALL MILITARY ADDRESS). Tracking information will be emailed to customer within 24 hours after item has been shipped out. Shipping fee includes shipping fee, handling fee & packing material fee. Insurance is NOT included but will be add upon request. Insurance Fees is US $ 3.00. We do NOT take responsibility for lost or damaged items during shipping without insurance.

RETURNS POLICY
All sales are FINAL. All packages disputes must be reported within 7 days of receipt. All items returned must be in "New" condition with no damage, with all accessories and manuals, etc. A 20% re-stock fee will be apply for any refund items, and shipping will NOT be refunded back to the buyer under any circumstances. For all refunds, returns, exchanges and defects, items must be return to us before we process issue. Buyer is responsible for all return shipping cost. Returns are usually processed within 5 days from the time item is received. Returns with missing accessories will incur an additional 20% re-stock fee. All packaging must be in original state with original box.

Returns and Exchanges
Shop with Confidence. If you are not completely satisfied with any unused item simply return it within 60 days for a replacement or refund of purchase, whichever you prefer (excluding shipping charges). Electronic items are limited to a 15 day return. Returned merchandise must be returned according to the instructions on your invoice, including all original packaging, paperwork and properly packed to avoid damage. If the mistake was ours we will refund normal ground shipping charges only. Credits or exchanges can't be issued for improperly packed items. Returned merchandise may be subject to a 15% restocking charge. Used or incomplete returns can't be accepted. No returns or refunds will be accepted on painted, "Custom" or special order items, so please order carefully and pre-fit parts before painting.

Each wheel will incur a $9.95 charge per wheel up to $99
For Example: Order 4 wheels and you will be charged $39.80 - $9.95 per wheel.
Order 12 wheels and you will be charged only $99.

You may return any parts to Street Side Auto within 60 days from your date of order. No returns will be accepted after the 60 days have expired. All MRA's expire after 30 days of issue. If the MRA is not shipped back to StreetSideAuto.com within 30 days of issue a new MRA must be requested. All parts to be returned must be in their original condition. Street Side Auto is not responsible for installation errors or damage due to improper installation or abuse. Parts damaged due to improper installation or abuse, are not returnable, and we are not responsible for any labor expenses, towing, rental car, or other expenses caused by the use of wrong or defective parts during installation. Product catalog data is supplied by the manufacturer, and Street Side Auto makes no guarantee as to the accuracy of the parts lookup process. It is the installer's responsibility to verify correctness of all parts prior to installation. Shipping charges are not refundable. All return orders will be charged a $10 Restocking Fee.

To obtain a Merchandise Return Authorization (MRA) go to our Order Tracking Page to log in and view order details. Select the MRA option to the far right, and it will prompt you for the information needed to process your request. An email will be sent within 48 hours of the request with a return shipping address and complete shipping instructions. Please include a copy of the original receipt and the email with the return. No returns will be accepted without an MRA number. Please note all MRA's expire after 30 days of issue. If the MRA is not shipped back to StreetSideAuto.com within 30 days of issue a new MRA must be requested. All returns must be postage paid. No COD or Freight collect returns will be accepted. All returns must be packaged properly; we are not responsible for damaged returns that resulted from improper packing. Shipping charges are not refundable. All return orders will be charged a $10 Restocking Fee.

Delivery

You can choose between3 delivery options:

1. Your tires will be delivered directly to your billing address. You can then mount the tires yourself, or you can take the tires to be mounted by a service station of your choice.
2. Your tires will be delivered to an alternate address. In this case, please specify the delivery address and the person authorized to receive the tires on your behalf.
3. The tires are delivered directly to a Tire Installer near where you live. Please check "Please deliver the tires to an installation partner." in step 2 of the order process and choose a Tire Installer in your area in step 3.

In general we will deliver the tires to your doorstep within 3 to 5 working days. If your goods are not delivered within 7 days and you have not received a message from us, please send us an e-mail at tires@delti.com , or call us. Our contact information can be found on the "Contact us" page.

You will receive an e-mail confirmation of the transaction when you place your order. Please save a printed copy of your order confirmation for your records.

Returns

If you are unsatisfied with your purchase, you may return it within 30 days, as long as the product has not been used. The customer will be responsible for shipping unless the product arrived damaged, in which case tires-easy will pay for shipping. Please see Returns and Refunds for details.

An exception are studded tires - Studded tires orders may not be cancelled, nor may studded tires be returned for a refund. All studded tire sales are final.

The Tire Rack  It’s not only product and performance knowledge that bring value to the consumer. It’s the products themselves — products that must first meet The Tire Rack’s high standards.

As America's leading high performance products distributor, we're focused on providing only quality products from the most reputable manufacturers. A shared vision of excellence is required along with proven, technologically-advanced manufacturing and testing capabilities.

Our relationships with the major tire brands, the most prestigious wheel makers and other performance products companies ensure we’ll always have plenty of exceptionally priced, in-stock options available. We’ll be able to offer you products that are right for your vehicle, your driving style and the conditions in which you drive and won’t be limited to a certain brand or too few in-stock options. Most of our customers are within one to two business days of our Indiana, Nevada, Delaware, Louisiana, or Georgia distribution centers for timely delivery of your purchase, too!

FOR CURRENT PROMOTION OFFERS
click on SHOP ON LINE cde Tires

If you need to return or exchange an item, please call 1-888-541-1777 (ext. 360, customer service) for a Return Authorization Number. We will accept returns within 30 days of delivery. Only unused product that has not been driven on is eligible for return.

Please follow the return check list to ensure that no shipping damage will occur.

Return for Refund

Credit amount will be calculated as follows:
TIRES: Credit less all freight charges incurred.
WHEELS: Credit less all freight charges incurred. Wheels cannot have had tires mounted; please test fit wheels prior to mounting tires.
WHEEL & TIRE PACKAGE: Credit less $60 labor charge for dismount and less all freight charges incurred.
SPECIAL ORDER ITEMS: Special order items are not returnable.
Orders shipped via Federal Express or UPS are charged freight both ways on refused shipments.
Credits will be issued to the credit card used on the order. If payment received was cash or check, we will refund by check to the billing address.

Shipping
Most of our customers are within one to two business days of our Indiana, Nevada, Delaware, Louisiana, or Georgia distribution centers for timely, cost-effective delivery of purchases.

Freight options and shipping charges can be seen after you’ve added an item to your cart and entered your ZIP Code when prompted. (Note: You can remove the item from your cart at any time and cancel the order.)

WeatherTech® All-Weather Floor Mats are guaranteed against faulty materials and workmanship for a period of ten years from the date of purchase.
All other WeatherTech® products are guaranteed against faulty materials and workmanship for a period of three years from the date of purchase.

Exclusions to this warranty are wear through due to severe abrasive conditions, chemical contamination, such as spilled gasoline, bleach, etc. We are reasonable people and we believe in customer satisfaction. Depending on the situation, we will either replace your product at no charge or charge you a prorated amount for a replacement.

SHIPPING
When shipping within the 48 contiguous states, normal ground service will be used.

Please note that our company cannot deliver to P.O. Boxes.

Once you have chosen the products you wish to purchase and have entered our shopping cart, the shopping cart technology will detect the products in your cart and offer you additional shipping options and exact shipping prices for your convienience. These shipping options may include:
- USPS Parcel Post
- Ground service
- 3 day service
- 2 day air
- Overnight
- Overnight (Saturday delivery)

Shipping Restrictions:
Depending on where you live, you might not be offered all shipping options. In some cases we are not able to deliver certain products to your location. We are unable to ship Side Window Deflectors, Sun Roof Deflectors and Stone and Bug Deflectors to AK, HI, Puerto Rico, USVI, Guam, or APO/FPO addresses via the US Postal Service. Shipments of Side Window Deflectors, Sun Roof Deflectors and Stone and Bug Deflectors may be sent to AK, HI, and Puerto Rico via air service.

NOTE: We cannot ship any product via air service to APO/FPO addresses.

ALL products must be returned to:
MacNeil Automotive Products Limited
1 MacNeil Court
Bolingbrook, IL 60440