Click on Underlined
Business for website |
| email |
Promotion |
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Business/web site PROFILE
shipping - returns - price guarantee - warranty information
secure site information |
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All-Battery.com is the largest web site for rechargeable batteries of all kinds: AA, AAA, C, D, 9V, digital camera, laptop and 2 way radios, battery packs, Li-ion, Li-Polymer, battery chargers, DC/AC inverters and other mobile power accessories. Our products are very popular with online customers because everyone needs them. Many of our customers thank us for the rich product offering
at prices up to 85% off the price at retail stores. Supported by its own advanced manufacturing facilities and development team, All-Battery.com sells directly to the customers at the lowest price offered among all the sites within the USA. With rich product selection, lowest price guarantee, high quality products. |
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| Special Deals |
New Products |
Design Center |
Wholesale |
Custom Made Packs |
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Testimonials |
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| Shipping Agreement All-Battery.com provides fastest order processing and flexible shipping options.
1. Normal processing can take 2 business days, if the order doesn't need further payment verification & approval. During the weekend, holiday season or if the batteries are out of stock, it will take longer time.
2. We generate the shipping label prior to shipping the order. Even though an USPS or FedEx tacking number is available to you, it does not mean the order is ready to ship out.
3. USPS or FedEx should update the tracking information for the packager once the package is picked up. However, depending on the shipping method, it may take longer for FedEx to update the tracking for the ground delivery package.
4. Once an order is shipped out by USPS or FedEx, we are neither responsible for, nor able to pre-determine, customs taxes and duties collectable at the receiving end. Customer is responsible for paying all such amounts as may be requested. Such amounts are not refundable in the event of merchandise being return.
5. FedEx does not delivery to PO.Box mailing address. If you put the incorrect address, it will delay the delivery. The shipping carrier may charge extra fee for the address correction. You are responsible for the extra address correction fee if you entered the wrong shipping address with the order. |
| RMA (Return Material Authorization) Request
Possible solutions to common problems can be found on our Frequently Asked Questions (FAQs) websites and Forums.
If you suspect that your bought product needs to be returned for servicing, please complete this form and submit it to us. We will review the problem description you provide and contact you with either alternative solutions or an RMA number and instructions for product return.
If you would rather contact us by phone, feel free to contact All-battery Service by phone at +1.408.739.2833. This will connect you with the Service department.
Please read Warranty Policy first before submitting RMA request. Return will not be processed
without valid RMA authorization.
If you have purchased product(s) and your warranty period has not expired, please follow the instruction below to fill in the RMA request forms. You need a RMA number for us to process your return. The RMA order number will allow us and you to track and process your return faster. We will send you the RMA number to you after receiving your properly filled forms. After you got the RMA number, please pack the item(s) safely
along with a copy of the invoice and ship the item(s) to:All-Battery.com
(RMA#_______, Order#_______)
436 Kato Terrace
Fremont, CA 94539 USA
IMPORTANT
Customer is responsible for packaging and returning the goods to us undamaged. All-Battery.com will not be responsible for the transit damage nor will accept the damaged the goods due to the shipment to us. Please also keep a receipt of your return shipment so you can trace your return shipment. All-Battery.com is not responsible for package(s) lost in the shipment to us. If the product(s) are defective or we sent you the wrong parts, we will sending you the replacement back free of charge via FedEx ground. Customers will be responsible for the upgrades to the other available and more expensive shipping
options. Return Shipping Cost (The cost you pay to send an item back to All-Battery.com) is not reimbursable unless the products we sent to you are wrong or defective. All returned items MUST have a RMA number before you ship it back to us
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AtBatt.com
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Batteries
Laptop Battery,
Camcorder Digital
Camera Batteries &
Battery Chargers
from AtBatt.com.
Buy batteries for
your laptop,
camcorder, lithium, ... |
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| AtBatt.com
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Batteries by Device
Camcorder Cell Phone Computer Cordless Phone Digital Camera DVD Player Electric Bicycle Game Player GPS Laptop MP3 Player Notebook PDA Power Tool Scanner Scooter Sealed Lead Acid Toy Vehicle Two Way Radio UPS Backup Wheelchair
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AtBatt.com
Over 1 Million Batteries and Battery Chargers
AtBatt.com has over 1 million batteries and chargers in stock for immediate shipping. Use our Battery Select Technology to find a generous selection of rechargeable batteries for cell phones, laptops, digital cameras, power tools, ups backups and many other electronics and mobile devices. Find the latest Eco-friendly batteries and li-ion solar powered battery products in various chemistries such as lithium ion, nickel metal and more.
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What shipping methods do you offer?
Free Ground Shipping to ALL U.S. State for orders over $50 (excluding AK and HI). Certain lead acid batteries (marked) will not qualify for free shipping.
| Type |
Description |
| Ground Shipping |
3-10 Business Days to Most Areas. Ground shipments will be via UPS or USPS. |
| Standard Mail |
3-10 Business Days to Most Areas. May require more time to remote locations. There will be no tracking information for packages shipped to offshore locations or Military Address. Your package will be insured if lost. Due to Federal Regulations, Batteries cannot deliver using the USPS option |
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| Type |
Rate |
| Ground Shipping |
7.37 |
| Standard Mail |
4.95 |
| Priority Overnight |
24.90 |
| Standard Overnight |
23.35 |
| 2nd Day |
10.84 |
| 3rd Day |
8.84 |
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Return Policy
AtBatt.com accepts returns on merchandise from select manufacturers within 30 days from the purchase date. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to AtBatt.com on returned items unless there was an incorrect item(s) shipped by AtBatt.com.
Returns within 30 days from purchase date can be for exchange, refund or credit at AtBatt.com's discretion. Please be aware that specific manufacturers have more restrictive return policies. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the products, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
Customer is responsible for shipping charges on returned items. All shipping cost for returned merchandise will be paid for by the shipper. No C.O.D. on shipments will be accepted. Only shipping cost for incorrect items delivered to the customer will be paid for by At Battery Company. The return must be shipped by standard ground shipment or regular First Class Mail in order for shipping cost credit. We will not refund the extra shipping cost of express delivery. We will only refund shipping cost if the item is returned by First Class Mail, US Priority Mail or UPS Ground Shipping. If items are returned by express delivery,
refund will only cover up $10.00.
AtBatt.com strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify AtBatt.com immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
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Batteries.com
ABOUT US Batteries.com is a leading online battery superstore: a complete store and information site that encourages consumers to purchase products essential to their mobile lifestyle. Since opening for business in September of 1999, we have continued to strive
towards being the ultimate battery source.
We offer customers thousands of brand-name products – a larger selection than a typical store would have – at competitive prices. Our customers can also :
- review in-depth product information
- interact with customer service representatives by phone or email or live chat
- order products for delivery right to your door
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| Categories Batteries.com
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Two Way Radio Batteries
Alkaline Batteries
iPod Accessories
Carrying Cases
Scanner Batteries
Camcorder Batteries
Camera Batteries
Cell Phone Batteries
Cordless Phone Batteries |
Digital Camera Batteries
Dog Collar Batteries
Portable DVD Batteries
Flashlights
Hearing Aid Batteries
Laptop Batteries
PDA Batteries
Power Tool Batteries
RC Car Batteries |
Rechargeable Batteries
Sealed Lead Acid Batteries
Solar Battery Charger
Specialty Batteries
Surge Protectors
UPS Battery Replacement
Watch Batteries
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SHIPPIMG
We offer two basic methods of delivery, First Class Mail(USPS) or United Parcel Service(UPS).
There are some exceptions to both methods.
The Shipping and handling charges are based on the total price of your order.
 Order Total
$0.01--$9.99
$10.00-$29.99
$30.00-$49.99
$50+ |
Shipping Charge
$2.49
$3.49
$4.49
$5.59 |
Standard Delivery is 3 to 7 business days, not including weekends or holidays
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 Return policy
You can return most items within 45 days of purchase for full refund of the purchase price and sales tax if applicable, minus the shipping charges. If the return is a result of our error then we will pay for all shipping costs incurred.
Returns for replacement more than 45 days beyond date of purchase will be handled by manufacturer warranty if applicable and will incur a $5.45 handling fee (inclusive of shipping).
There are no refunds for products returned after 45 days from purchase.
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Alkaline
Battery
ATV Battery
Batteries Tender Chargers
Button Cells
Calculator Batteries Camcorder
Battery Car and Truck Battery
Cell Phone Battery Chargers and
Jumpers for Car Batteries
Chargers for SLA Batteries Coin
Cells
Cordless Phone Battery Cordless Tool
Battery Digital Camera Battery
Dog Collar Battery
Electric Bike Scooter Batteries
Emergency Light Security Batteries
Farm and Tractor Batteries Film
Camera Batteries Flashlight Battery
Flashlights
Golf Cart Battery
GPS Batteries
Hearing Aid Battery Industrial
Rechargeable Cells
iPod and MP3 Batteries
Jet Ski and Watercraft Battery
Notebook Laptop Battery Lawn and
Garden Batteries Marine and Boat
Battery Motorcycle Battery Odyssey
Battery
Optima Battery
PDA Batteries
Plus Products
Power Inverters Rechargeable Battery
Road Equipment Batteries Roomba and
Scooba Battery
Scanner Battery
Scooter Moped Batteries Scrubber
Sweeper Batteries SLA Sealed Lead
Acid Battery
Snowmobile Battery Specialty Battery
Storm Safety Products |
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| Batteries
Plus was the first organization to respond to
the evolving needs of the replacement battery
market. Our first store opened in 1988 in Green
Bay, Wisconsin. Since then, we have grown to be
the largest and most comprehensive retail and
business-to-business chain focused on the
battery category. Batteries Plus has over 350
stores operating from coast-to-coast.
Batteries Plus is a
single source supplier of national and control
brands, custom built battery packs, and
battery-related products. As "America's Battery
Experts", we use breadth of product and
technical knowledge in serving your battery
needs. |
SHIPPING
Currently, UPS is our only carrier. |
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BatteriesPlus.com is dedicated to
your satisfaction with the products you purchase
from us. We pride
ourselves on quality products and outstanding
service. In the event you encounter an issue
with one of our products, please review the
following information outlining the
BatteriesPlus.com Return Policy.
Please
note: This policy covers all non-defective
return requests. Products found defective are
covered under a separate warranty
policy/protection. For specific information
regarding warranty protection, please review our
Warranty Policy.
Return
requests must fall under the following
guidelines:
- Proof of
purchase is required
- Return
requests must be received by
batteriesplus.com within 14-days of receipt
of product(s)
- Return
shipments must be received by
batteriesplus.com within 45-days of receipt
of product(s)
- Merchandise
must be in unused, unopened and resalable
condition
- Refunds will
be issued relative to original payment
method
Return Request
Procedure
- Please
inspect all packages carefully. Please keep
all packaging materials, including interior
and exterior containers.
- Please
contact our Customer Support team at
800.677.8278, or via e-mail at
customersupport@batteriesplus.com with the
following information:
- Name
- Order
Number
- Product
Number
- Quantity
- Phone
Number
- E-mail
- Reason
for Return
- A Batteries
Plus representative will contact you to
discuss your claim and provide specific
return instructions.
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Cellular-Blowout.com
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Offers mobile phone accessories
for major brands including
Nokia and Motorola |
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Cellular-Blowout.com |
| Cell Phones |
Phone Accessories |
| PDAS/Smartphones |
| Bluetooth |
| iPhone |
| Memory Cards |
| Ringtones |
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SHIPPING
Please refer to the shipping rate chart below for shipping rate estimates :
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1 item
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$4.99
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2 items
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$7.95
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3 items
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$9.95
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4 items
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$12.99
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RUSH DELIVERY (UPS Priority 2-3 Day)
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starts at $16.99
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International Shipping
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$28.00
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*additional shipping charges for cell phones or other large orders may apply based on your choice of shipping method - **see freight calculator in shopping cart - click apply button to view shipping charges BEFORE sending order.
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All phones are sent UPS insured for your protection.
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WE GUARANTEE EVERY PURCHASE 100%. If you are in any way unsatisfied with your order, we will do everything we can to make it right. Our customers are very valuable to us.
1. How do I return merchandise? A: Click here to contact us. Our customer service representatives will try to solve your problem and if they cannot, we will issue you an RMA number.
2. What is an RMA number? A: RMA stands for Return Merchandise Authorization. It is the number we issue to our customers so that they may return merchandise.
3. Why do I need an RMA number? A: For two reasons. First, we often receive returns with no information to identify the customer and we are unable to issue a refund to them. With an RMA number, we will be sure that we can identify which customer returned the merchandise and issue a refund promptly and accurately. Second, we want to make sure that every other avenue has been exhausted and that the customer is returning it because there is no other option.
4. What happens if I return an item with no RMA number? A: The package might be refused and sent back to you. If we do accept the return for a refund, there will be a 25% restocking fee, and shipping charges are nonrefundable.
Note: If a customer is dissatisfied with their purchase as it was delivered to them, they must request an RMA number within 3 days of delivery. Please Click here to contact us to get RMA number assigned before you return any item. Customer inaction within this time period will indicate acceptance of the product as it was delivered to them. Phones returned with an RMA number requested after 3 days of delivery (or with more than 15 minutes of talk time) will be
subject to restocking fees. RMA numbers will not be provided to customers who wish to return damaged phones after the 3 day period has expired. RMA numbers issued for phone and accessory returns must be delivered to us within 7 business days from the date the RMA number was issued. If the phone has not been delivered within 7 business days from the date an RMA number was issued, the shipment may be refused. If we do accept the return for refund, shipping costs are nonrefundable and the subsequent refund will be subject to a restocking fee of 35%. If an accessory has not been received within 7 business days of the date an RMA
was provided, shipping costs are nonrefundable and the subsequent refund will be subject to a restocking fee of 15%. Phones returned open and non-defective with all accessories included will be incur a 15% restocking fee, and shipping charges are nonrefundable. Refunds for any phone returned without all accompanying accessories will be subject to a restocking fee of 25%. Orders returned with an RMA number issued within 3 days of delivery with all accessories included will be refunded the total amount of their order. Orders returned with an RMA number issued after 3 days of delivery with all accessories included will incur a
15% restocking fee, and shipping costs are nonrefundable. Orders returned without an RMA number will incur a 25% restocking fee, and shipping costs are nonrefundable. Please note that an RMA number does not guarantee final disposition. All returns are subject to inspection. Completion of any order indicates that the customer has read, understood, and agreed to all policies outlined in the FAQ section.
Cancellation fee: For any order that is cancelled before it is shipped, there will be a cancellation fee applied. The cancellation fee will be 5% of the total (including tax and shipping), up to a maximum of $5.00. This is to pay for order processing fees.
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Batteries, Adapters,
Chargers and Accessories for ...
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Save up to 42% on batteries, adapters and accessories
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| Laptops |
Laptop Batteries, Laptop Adapters,
Laptop Battery Chargers for Dell, Compaq, Panasonic, Sony & More |
| & |
| PDAs |
PDA Batteries, PDA Adapters, PDA Battery Chargers for Dell, HP, Palm, Casio, Toshiba, Compaq, Sony & More |
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| Camcorders |
Camcorder Batteries, Camcorder Battery Chargers for Sony, RCA, Canon, Nikon, Sharp, JVC & More |
| & |
| Digital Cameras |
Digital Camera Batteries, Digital Camera Battery Chargers for Sony, Canon, Casio, Fuji, Kodak, Nikon & More |
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| Cell Phones |
Cell Phone Batteries, Cell Phone Adapters,
Cell Phone Battery Chargers for Motorola, Nokia, Samsung & More |
| & |
| Cordless Phones |
Cordless Phone Batteries for AT&T, GE, Sony, Motorola, Panasonic, Sharp, Uniden, Bell South, V-Tech & More |
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Uninterrupted
Power Supplies |
UPS Batteries for APC, Best Technologies, Upsonic, Para Systems, Exide, Unison,
Tripp Lite & More |
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| Power Tools |
Power Tool Batteries for Bosch, Black & Decker, Dewalt, Makita, Craftsman, Milwaukee, Ryobi & More |
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100% Satisfaction Guarantee
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| 30 Day Money Back Guarantee - no questions asked 1 Year warranty |
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At eBatts.com we are proud to back all of our products with our 100% Customer Satisfaction Guarantee. We stake our reputation on every transaction! We guarantee:
- That you will experience superior customer service.
- That you will be 100% satisfied with any product that you purchase or your money back, no questions asked (within 30 days of purchase).
- That you will receive a one-year warranty against defects on all of our products. *
* Our products carry a one-year warranty from the original purchase date against defects in material and workmanship. In order to return a product, please go to Product Returns. |
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eForCity.com
Flat Shipping $5.99 or UPS. 
A full line of cell phone accessories for major brands including Motorola, Nokia, Nextel, Audiovox, Sony Ericsson, LG, Treo, Samsung, Toshiba, Blackberry, Sanyo, Kyocera, Panasonic and more. Products include car chargers, travel chargers, leather cases, aluminum cases, batteries, USB products, Bluetooth and dongles.
We carry accessories for iPod, iPod Video, iPod nano, iPod Shuffle and other MP3 players.
Shop for car chargers, travel chargers, cradles, speakers, USB products, headsets, car adapters, cases and skins.
At eForCity.com you'll find many universal accessories such FM Transmitters, headsets, phone holders, adapters and more. |
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SHIPPING Flat Shipping $5.99 or UPS.
| Delivery Method |
Cost |
Shipping Time |
Availability |
| Flat Rate Shipping |
$5.99 per order |
5 - 10 business days (not guaranteed, depending on your location.) |
The United States and Canada |
Express Shipping:
UPS 3-Day Service* |
$17.99 for the first item
$5.00 for each additional item |
3 business days |
All states except Alaska and Hawaii |
| International Shipping |
$5.99 for the first item
$4.00 for each additional item |
7 - 14 business days (Some packages may take longer, depending on custom regulation.) |
Australia, Austria, Belgium, Denmark, Finland, France (metropolitan), Germany, Greece, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom |
| * DVD products not applicable |
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Standard Return Policy
- Return for refund (original purchase price only, shipping and handling is NOT refundable): 30 days from the Invoice date
- Return for replacement: Within 30 days from the Invoice date
Unless another return policy is indicated on the item, products sold by eForCity are covered by the following Standard Return Policy. All products covered under this Standard Return Policy are backed by a 30-day Money Back Guarantee. You may return the item(s) to us within 30 days of your purchase for a full refund for ANY REASON. Whether the product is defective, you simply changed your mind, or are just not satisfied with the product that you received, you are welcome to send it back to us for an exchange OR A FULL REFUND. Please note that the original and return shipping and handling
charges will NOT be refunded or reimbursed under any circumstances.
Many manufacturers offer additional factory coverage. If you have purchased the OEM (Original Equipment Manufacturer) item with the retail packaging, please refer to the Manufacturer's Warranties Policy below.
eForCity in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective |
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About Us Everydaysource
Who are we?
Everydaysource.com is an electronics retailer serving customers the highest quality goods at the best prices on the internet. At Everydaysource there is no need to wait for all of your favorite items to go on sale. We are your #1 source for low prices everyday!
Why shop with us?
We do not stop at offering low prices. With a specialized and dedicated customer service department, EverydaySource.com offers a buying experience that cannot be matched. We are the first seller in eBay history to receive over one million positive feedbacks. After serving so many happy customers EverydaySource.com has the experience and know-how to give customers the best buying experience around. Just see for yourself!
Check out Everydaysource
if you are looking for great deals on:
- Cell Phone accessories
- Game accessories
(Nintendo Wii, Nintendo DS/DS Lite, Game Boy, PS3, PSP, Xbox 360, etc…)
- Computer accessories
(PC, Mac, Screen Protectors, USB, Bluetooth, memory cards, cables, etc…)
- MP3 / iPod accessories
- Printer Ink and accessories
- Digital Camera accessories
- PDA accessories
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Free Shipping:
Free shipping is valid toward the domestic US orders only.
No minimum purchase is required.
Transit time will usually be 5 to 10 business days (not guaranteed, depending on your location.)
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Return Policy:
- Return for refund (original purchase price only, shipping and handling is NOT refundable): 30 days from the Invoice date
- Return for replacement: Within 30 days from the Invoice date
Unless another return policy is indicated on the item, products sold by Everydaysource are covered by the following Standard Return Policy. All products covered under this Standard Return Policy are backed by a 30-day Money Back Guarantee. You may return the item(s) to us within 30 days of your purchase for a full refund for ANY REASON. Whether the product is defective, you simply changed your mind, or are just not satisfied with the product that you received, you are welcome to send it back to us for an exchange OR A FULL REFUND. Please note that the original and return shipping and
handling charges will NOT be refunded or reimbursed under any circumstances.
Many manufacturers offer additional factory coverage. If you have purchased the OEM (Original Equipment Manufacturer) item with the retail packaging, please refer to the Manufacturer's Warranties Policy.
Everydaysource in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective. |
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  Since
1996,
Laptops For Less
has
powered the
devices of
over 500,000
mobile
computer
users. As an
industry
leader
Laptops For
Less
delivers
high quality
laptop
batteries,
laptop AC
adapters,
PDA
batteries,
PDA
chargers,
MP3
batteries,
digital
camera
batteries,
camcorder
batteries
and more.
Our unique
product
lines of
over
1000 diverse
accessory
power
products and
replacement
batteries
and adapters
provide our
customers
with an
extensive
selection of
the best
quality
products
available.
Laptop
batteries
for IBM,
Toshiba,
Dell,
Compaq,
HP, Sony,
Apple and
more
Laptop AC
Adapters for
IBM,
Toshiba,
Dell,
Compaq, HP,
Sony, Apple
and more
PDA
batteries
for Compaq,
Casio,
Handspring,
Palm, HP,
Sony,
Toshiba and
more
PDA
Chargers for
Compaq,
Casio,
Handspring,
Palm, HP,
Sony,
Toshiba and
more
Digital
camera
batteries
for Sony,
Canon, Fuji,
Toshiba,
Kodak and
more
Universal
batteries
for your
laptop, PDA,
digital
camera and
more
Portable DVD
Player
batteries
for Audiovox,
Panasonic,
Toshiba and
more |
SHIPPING
Laptops
For
Less
ships
all
packages
via
FedEx.
Our
standard
shipping
service
is
FedEx
ground
delivery
(we
do
NOT
send
packages
by
UPS,
Airborne
Express,
or
other
carriers).
We
use
the
US
Postal
Service
for
APO/FPO
addresses
only.
We
also
offer
next
day
a.m.
and
p.m.
service
at a
higher
cost.
All
orders
in
excess
of
$200
require
a
signature.
If
you
are
not
home
or
at
the
office,
a
FedEx
note
will
be
left
with
a
tracking
number
on
your
door,
and
FedEx
will
reattempt
delivery
the
next
day.
You
may
also
call
FedEx
and
pick
up
your
package
at
their
service
center.
|
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Warranty
Replacements
If your
product is
defective,
you may
qualify for
a warranty
replacement
of the item.
Upon
receiving
your
warranty
replacement,
please allow
14-21
business
days to
process your
warranty
replacement.
Once the
item goes
though our
team of
inspectors,
we will ship
your
replacement
item to you
via FedEx
Ground
(unless you
are within
15 days of
receipt of
the item,
then we will
replace the
item using
the same
shipping
method
originally
purchased by
you). If you
would like
to pay for
expedited
shipping on
your
warranty
replacement,
please
contact us
at (714)
361-2653 and
a customer
service
agent will
be happy to
assist you.
Please note
that
warranty
replacement
only covers
the actual
defective
item and not
any
additional
charges paid
by the
customer
such as
shipping or
duties and
taxes. If
you do not
wish to wait
the 14-21
business
days to
replace a
defective
item, you
may choose
to place a
new order. A
temporary
duplicate
charge will
be placed on
your credit
card until
the returned
merchandise
has been
received and
processed by
our
warehouse.
Laptopsforless.com
must receive
payment for
all
merchandise
prior to
shipping any
items.
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Solio Store™, a universal hybrid charger, uses solar power to charge almost any handheld electronic device, anywhere under the sun.
About Better Energy
Better Energy Systems develops and markets portable clean technology products for travel, work, and play. Our award-winning designers and engineers think 'outside the grid' to develop new technologies for the eco-mobility market, creating true energy independence for people around the world. With products engineered to the highest technical and environmental standards, BES enables customers to take a meaningful step on the path to sustainability.
Founded in 2001 in London, UK, BES envisions a massive shift in energy delivery and infrastructure to combat global warming. We believe that making renewable technology accessible to the average person will speed this shift. Solio, our flagship product, was conceived as a 'trojan horse' for the renewable energy market; a versatile hand-held charger that opens the lives and minds of consumers to the potential of solar. BES also stands for energy equality: the belief that all people - regardless of geography or economic standing - are entitled to clean energy and light. We
are engaged in the fight against poverty by finding new ways to bring sustainable power and light to people at the bottom of the economic pyramid.
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Shipping
Orders will not be shipped until after 9:00 AM Pacific Standard Time (P.S.T.) of the next business day (Monday to Friday) following placement of your order, excluding holidays and weekends. Change of day is considered to occur at midnight (12:00AM) P.S.T.
All order shipments are subject to product availability and complete customer order, billing and shipping information being received by Better Energy. Shipments are also pending weather restrictions or natural disasters. Shipping times only apply from the date and time that the order was shipped. Shipping times do not include customs delays.
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Exchanges & Refunds
Non-Faulty Product
If for any reason you are not satisfied with any of our products, unused merchandise may be returned for exchange within 30 days from the date of receipt and subject to the provisions below:
The product must have been purchased via the www.solio.com online store. The product must be returned in its original packaging; Items returned for either exchange or refund must be in their original condition and shipped back in their original packaging. They must be returned undamaged, unused and unopened. The original sales receipt must be enclosed (photo copies accepted).
A Return Merchandise Authorization (RMA) must be requested within 30 days of receiving the order: RMA requests past the 30-day period will NOT be accepted. Return packages without clearly marked RMA number will NOT be accepted and returned at the customer’s expense. Product must be mailed within 15 days of receiving an RMA form: No return packages will be accepted after this time period. Please return all products via insured parcel post. This shipping method allows for tracking of the package. Better Energy will not be responsible for lost or damaged
packages. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days.
Please Note:
Allow 30-days turn around time for exchange or refund items to be processed.
Shipping costs are not refundable. No refund will be made on the shipping portions of your order. We do not accept COD. The cost of initial shipping and all return shipping is sole responsibility of the customer. Overseas Orders: DO NOT input the full commercial value of returned goods on any form you are required to complete. For maximum speed and efficiency simply put a nominal $1 US value. Clearly mark both sides of the package, GOODS FOR RETURN. If you do not this we may be asked to pay import customs, in which case we will refuse and your goods will be
returned.
We reserve the right not to exchange or refund items that were: damaged due to accident, misuse, abuse, product modification or neglect or damage resulting from the performance of repairs unauthorized by Better Energy.
Damaged or Defective Products:
To ensure the highest possible quality, we fully inspect each product before it is shipped. We also fully guarantee all of our products to be free from factory and workmanship defects. If any product is found to be defective, or has been damaged in shipping, Better Energy needs to be informed immediately upon receipt of goods. Refund may be applied provided the conditions listed in our Exchange and Return policy are met.
RMA Request
In order to return or exchange any item purchased from www.solio.com, a Return Merchandise Authorization (RMA) must be requested within 30 days of receiving your order. The email must include your name, e-mail address, order id number (required), product and reason for return. Once you have received a reply from us, specific return instructions will be provided and must be followed. Please be sure to read and follow our return policy. To initiate any return, email us at support@solio.com. You may also request an RMA by
clicking on our Support tab and by completing a customer support form.
Return Address:
United States:
DCL Inc.
Solio Returns
48641 Milmont Drive
Fremont, Ca 94538-7354
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