Each customer must contact us by phone or by e-mail to request a Return Merchandise Authorization (RMA) number for any returns. If the return is made within 15 days of receipt of the merchandise and the club has not been used, the returned merchandise will be eligible for our Money Back Guarantee. If the merchandise is returned after 15 days or if it has been used in any way, the return will then be handled as a Buy-Back, and store credit will be issued according to the time periods outlined in the Buy-Back Guarantee above. All returned merchandise must be received within 10 days of issuing the RMA. If an item is received more than 10 days after the RMA was issued, a new Buy-Back value will be assessed as of the day the item is received.

If more than 90 days have passed since the original purchase, the item cannot be returned under the Buy-Back Guarantee. It will, however, be eligible for trade according to the rules for the Trade In! Trade Up! Program.

Please include the copy of your original invoice as well as the RMA number we provide so we can process your return as quickly as possible. The RMA number should be printed on the outside of the package used to send the returned merchandise back to us. The customer is responsible for all return shipping costs. We also recommended purchasing insurance for all returned merchandise. We cannot be responsible for loss or damage caused during return shipping